FAQ Responses
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Q: How quickly can I expect a response to my support request?
A: At Edge IT, we pride ourselves on same-business-day support responses. When you reach out to Support@EdgeITKY.com or call (502) 473-5500 option 2, you'll hear back from our dedicated team that very same business day. We're your local IT partner, and we understand that quick responses are crucial for your business operations.
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Q: What makes Edge IT different from other IT service providers?
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A: We're not just another IT company – we're your local technology partner who treats your business like family. With our small, dedicated team, you'll always work with familiar faces who understand your business needs. We're active members of the Louisville business community, participating in the Middletown Chamber of Commerce and Louisville Independent Business Alliance.
Q: What types of IT services do you offer?
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A: We provide comprehensive IT solutions tailored for small businesses, including:
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Managed Service Provider solutions
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Office 365 Email services
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Voice over IP services
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Internet Service Provider solutions (featuring both Spectrum and AT&T options)
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IT infrastructure review and optimization
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Q: How do your internet service options work?
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A: We offer flexible internet solutions through both Spectrum and AT&T:
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Spectrum: Month-to-month contracts, speeds from 500x500 to 1000x1000 Mbps ($65-$115)
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AT&T: Speeds from 300x300 to 1000x1000 Mbps ($70-$160) Both options come with our signature same-day support and personal attention to your needs.
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Q: What are your payment terms and billing procedures?
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A: We keep billing simple and transparent:
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Payments are due within 15 days of invoice date
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For billing questions, contact AP@EdgeITKY.com
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Support portal access: http://support.edgeitky.com
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Clear late payment policy: $25 or 20% fee (whichever is greater)
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